FULL REPLACEMENT COSTS:

Clients will be billed for the full replacement costs of missing or damaged items that are beyond repair. We believe in being fair and honest with clients, and for this reason we charge current market pricing per item. If the item is no longer available for purchase, All in the Details will source out the next closest option. All additional costs associated with the replacement costs of the landed item will be included in the final cost billed to the client. These costs include, but are not limited to, taxes, shipping & handling, exchange rates, brokerage fees, labour costs for custom pieces being recreated, and cost of supplies.

STANDARD CLEANING PROCEDURES:

Standard cleaning procedures are included in the rental price. This includes washing of tableware, table linens, drapery materials, candle holders & vases, customizable chalk art signs, etc. This does not include additional cleaning procedures such as drycleaning, the removal of excessive food, wax, garbage, stickers, the repacking of décor not properly returned, upholstery cleaning & repairs, repainting of décor pieces, or sewing & additional repairs. These extra services will be billed to the client.

TABLE LINENS & LINEN PRODUCTS:

All linen orders will need to be returned to All in the Details no later than 1 pm on Sundays unless otherwise stated on the invoice. The client will shake out each linen to remove garbage, food & confetti before placing it into the provided linen bags. It is very important that linens be returned dry to prevent mildewing (which occurs very quickly). Do not place linens back into the packing totes that they came in or they will mildew. Do not remove sizing tags from the linens, as this is the only way to differentiate the sizes. Additional cleaning fees such as drycleaning or extra measures to remove staining will be billed to the client. If these additional measures cannot get the linens clean, the client will be billed for the cost of these services along with the full replacement costs per linen.

SCRAPE AND/OR RINSE BEFORE RETURNING:

All plates & cutlery will need to be scraped clean and/or rinsed (not washed) before they are returned to All in the Details. This will help prevent damage and the finish from being ruined. If the client is not able to rinse these items before they are returned, they will need to be scraped clean (no food left behind). We do charge a rinse fee of $0.50 per plate or $0.25 per cutlery piece listed on the original invoice not properly scraped/rinsed before return. The removal of gum, stickers, wax, and excess food will be billed to the client at our hourly rate per person required to perform the additional tasks. Please note that charger plates are for decorative purposes only and are not food safe.

FAUX GREENERY & SILK FLORAL:

Please make sure to keep these items away from open flame, dripping wax, excessive heat or other substances that could damage the floral. Silk floral cannot get wet, or the colors will bleed. Please collect any loose floral pieces and return them with the arrangements. All in the Details will reattach them at no additional cost to the client (within reason). If floral arrangements are returned unassembled, additional fees will be billed to the client.

PROPER REPACKING & CARE PROCEDURES:

It’s simple – return the décor in the same condition it was received. We highly recommend snapping a few photos of how everything was packed to refer to once your event is complete. Client will repack décor into the same packing containers, using the same packing materials the décor was delivered in. Décor pieces that are not properly repacked or cared for will result in additional charges being billed to the client at our discretion. Charges will be billed to the client at either our hourly rate per however many people are required to rectify the issue(s) or by the issue itself. This includes, but is not limited to, repairs, repainting, sewing, additional cleaning techniques, and the proper repacking of décor pieces.

ALTERING DÉCOR, STRUCTURES OR FAUX FLORAL:

Clients are not permitted to alter any décor pieces rented from All in the Details without prior approval. This includes, but is not limited to, repainting décor pieces, nailing & screwing to structures, stapling & taping structures, the use of tacks, cutting floral & greenery into smaller pieces, tearing off sizing tags on drapery & linens, writing on décor pieces with permanent markers, crayons &/or pencil crayons, and rewiring décor pieces.

LIFT – DON’T ROLL:

Please do not roll wine barrels on the ground, as this will ruin the finish. Use two people or a dolly to move them into position. The wheels on the food & beverage cart are for decorative purposes only. They can be used to gently roll the cart forward in short distances. Please use the handles to lift and carry the cart to its intended destination.

DON’T FORGET TO TIGHTEN:

All in the Details staff will tighten legs on furniture pieces & easels, along with drawer pulls, etc., before releasing items to the client. These items can loosen in transit, so make sure to double check them before using. Please return any hardware that may have come off, including feet, legs, drawer pulls, screws, bolts, etc.

LIGHTING, CHANDELIERS & BATTERY-OPERATED DEVICES:

The client will make sure that these items are properly cared for and returned in the same manner as they were received. This includes properly winding up lights & securing with the provided fasteners, turning battery-operated devices to the OFF position, returning remotes, placing bulbs back into the corresponding boxes, not using in unfavourable weather conditions, etc. Lighting strands that are not properly repacked or are returned in a tangled mess will result in additional service fees being billed to the client.

BACKDROPS, PERIMETER DRAPING & LIGHTING:

Please ensure guests, children and pets do not play with the backdrops, perimeter draping or lighting. The drapery panels or lighting could end up falling and causing injury or damaging/destroying the rental items. If unfavourable weather conditions occur, please loosely tie the drapery panels in a knot to elevate off the ground or to prevent wind from doing damage to the panels.