Frequently Asked Questions
The first step to receiving an answer is being brave enough to ask a question. If you have additional questions, concerns, or requests, please don’t hesitate to reach out and we would be more than happy to assist
“Good Questions Lead to Good Information.”
Richard Norris
HOW SOON SHOULD I BOOK?
It’s never too early to book your wedding or special event with All in the Details! We are currently booking 12 to 18 months in advance for many dates. The more advanced notice that is given, the better. This will allow our adventures together to be as stress-free as possible, and to make sure no details are overlooked when creating your masterpiece. Bookings fall into the following categories:
- Standard bookings
- Last-minute bookings
- Rush bookings
- Non-profits & community fundraisers
- Celebration of life/funeral services
DO YOU REQUIRE A DEPOSIT?
To secure and guarantee your décor and/or service selections for your chosen date, a reservation deposit will need to be put down. If this fee is not paid, other clients are able to book the items on your Wish List. Please note – the “Hold My Date” reservation retainer is not a reservation deposit.
- STANDARD BOOKINGS: 25% of the invoice total, due one week after the invoice issue date.
- LAST-MINUTE BOOKINGS: 50% of the invoice total, due 3 days after your invoice issue date.
- RUSH BOOKINGS: Full payment due upon receipt of your invoice issue date.
- NON-PROFITS & FUNDRAISERS: 50% of the invoice total, due 2 weeks after the invoice issue date.
WHEN IS MY FINAL PAYMENT DUE?
We understand that many details need to be handled & finalized within the last few weeks before your event date, so we try to assist with easing some of these stressors by finalizing accounts one month before your event date. This will allow you to check off another item on your To Do list and focus on other tasks.
- FINAL PAYMENT: Your final payment is due one month before your event date.
- RUSH ORDERS: Your final payment is due 1 day after your invoice issue date.
- LATE PAYMENTS: We charge a $25/day late fee for accounts that are not paid up one month before the event date or by the payment issue date outlined on the invoice.
- NON-PROFITS & COMMUNITY FUNDRAISERS: Your final payment is due 2 weeks after your event date. Please note, a valid credit card will need to be on file for this service.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Our preference is for payments to be made via e-Transfer, but we do also accept other forms of payment:
- CREDIT CARD: Please note, a 1.5% processing fee will be added to the final invoice.
- DEBIT
- CHEQUE: We do accept payment in the form of a cheque from businesses, non-profit organizations, and personal cheques from people we know. If a cheque is returned NSF, the client is responsible for paying all penalty fees incurred.
Please Note: – We require a minimum of two weeks written notice for cancellations. All payments and deposits become non-refundable in the event of a cancellation 2 weeks after the payment has been received.
WHAT HAPPENS IF I NEED TO CHANGE MY ORDER?
During our planning process you will have two scheduled opportunities to make refinements to your order. The first refinement happens during the quoting process and is where you will begin narrowing down your selections and balancing your budget. We understand that guest numbers can change frequently, and for these reasons we offer a secondary refinement of your order. One month before your event date, we will go over your invoice and your final guest count to make final revisions.
- DÉCOR REVISIONS: Within your second refinement you will be able to reduce your decor pieces by 20% per item category of the original total. For example, if you originally rented 100 wine glasses, you could reduce the number by 20. Any further reductions will incur a 50% reduction fee, as these items could have been rented to other clients.
- ADDITION OF SERVICES: If you require additional services to be added to your order, we will review these requests on a case-by-case basis. Any additional services selected will then be outlined in detail on the invoice and billed in accordance with our standard policies & procedures.
- REDUCTION OF SERVICES: If you choose to reduce your services package, they will be billed at 50% of the invoice total, and design fees are non-refundable. Any cancellation of services one month or less away from the event date will forfeit all payments & deposits.
- ADDITIONAL REVISIONS: Any additional revisions made to the invoice outside of these windows are subject to additional fees and will be reviewed on a case-by-case basis. Fees range from $25 per revision up to $75/hour depending on the request.
WHAT HAPPENS IF I NEED TO CANCEL MY ORDER?
If you are not able to reschedule your event within the same calendar year (subject to availability), the following policies will apply:
- All deposits & payments are final 2 weeks after they have been paid.
- “Hold My Date” reservation retainers, reservation deposits, special-order item payments, and design fees are non-refundable in the event of a cancellation.
- If your order has been fully paid for and you need to cancel your event, we will refund you 50% of your invoice total minus the $250 “Hold My Date” reservation retainer, the reservation deposit, any design fees & special-order items payments.
- All cancellations must be submitted in writing with a minimum of two weeks’ notice.
- Cancellations made 2 weeks or less before the event date will forfeit the entire invoice total and all payments made. The exception to this rule is if the client becomes critically ill or injured, or has suffered a death within their immediate family. In those cases, our standard cancellation policies will apply.
WHAT HAPPENS IF ITEMS ARE BROKEN, LOST OR STOLEN?
We do our very best to process returning orders within the first 3 days once in our possession. You will be notified of any missing, damaged, or broken items. You will be given 2 days to locate all missing items and return them back to the showrooms. Please exhaust all avenues to locate the missing items, as they could be rented out to other wedding couples or events very soon.
If décor is broken, lost, or stolen while in your possession, you will be required to pay full replacement costs including taxes.
Upon the arrival of your rental order, if you happen to notice while unpacking the décor that items are missing, dirty, broken or have stopped working, please take pictures and contact us immediately. We will do our very best to replace the items in question or credit your account for those items at their original rental price. If no effort has been made to contact All in the Details via phone, email, or social media channels about the items in question before the event has commenced, we will have no choice but to assume that the rental order (in its entirety) arrived in good standing. No exceptions or refunds will be made after the event has started. All in the Details reserves the right to inspect all items in question.
WHAT IS A “DELEGATED POINT PERSON”, AND DO I NEED ONE?
A Delegated Point Person is a responsible individual who is appointed by the client to act on their behalf during their absence. This person will abide by the terms, conditions & timelines outlined within the invoice & rental agreement. They may be tasked with gathering the rental order and overseeing the proper use & care of the order while it is in the renter’s possession. Additional tasks may include setting up the décor, collecting & the proper repacking of the order, along with handing the order off again to All in the Details. For a more detailed description of the importance of a Delegated Point Person, please visit our blog.
WHAT HAPPENS IF I’M LATE TO PICKUP/RETURN MY DÉCOR ORDER?
You will then need to make new arrangements to collect/return your order, which may result in an additional fee.
WHERE DO YOU DELIVER TO?
Our current service area is to Williams Lake and surrounding areas (Big Lake, Likely, Horsefly, McLeese Lake, Lac La Hache), as well as Quesnel and 100 Mile House.
ARE YOU WILLING TO TRAVEL OUTSIDE OF YOUR REGULAR SERVICE AREA?
Yes, we are always up for new adventures and to expand our service area. If we are required to overnight on these excursions, then additional fees will apply, such as accommodations and meals for each team member required to create your masterpiece.
DO YOU OFFER TABLE & CHAIR RENTALS?
At this moment in time, no – we don’t offer table & chair rentals, other than specialized décor pieces like sweethearts chairs & tables or tables & chairs for soft seating areas.
Our primary focus is to bring in décor that is not already available within our communities, and we work closely with other vendors to offer an amazing variety to choose from.
DO YOU OFFER LONG-TERM RENTALS?
Yes, we can offer long term rentals of our décor pieces, whether it be an additional day or multiple weeks, but they are subject to availability and will be reviewed on a case-by-case basis.
HOW DOES FULL REPLACEMENT COST WORK?
Full replacement costs will be billed to the client(s) for décor that is broken, damaged beyond repair or has not been returned.
- We believe in being fair and honest with clients, all while trying to save them as much money as we can. For this reason, we charge current market price per item needing to be replaced. This system allows us to find the best current pricing, as prices fluctuate up & down or items go on sale.
- If the exact item is no longer available for purchase, All in the Details will source out the next closest option to replace the original décor piece.
- All additional costs associated with the replacement costs of the item will be included in the final cost billed to the client(s). These costs include but are not limited to, taxes, shipping & handling, exchange rate, brokerage fees, labour costs for custom pieces being recreated and cost of supplies.
- We do our very best to keep the costs down as much as possible and spend countless hours researching the best price without compromising quality.
- To give you a rough estimate of what the full replacement cost could be, multiply the rental price by 5 (ex: $5 rental price x5 = $25 full replacement cost). The exception to this rule would be for custom created décor pieces, one-of décor pieces, or larger décor pieces such as perimeter draping frame kits.
WE ARE PLANNING TO GO ON OUR HONEYMOON AFTER THE RECEPTION, HOW DO RETURNS WORK?
Congratulations! That is wonderful news, and we hope you have a safe, relaxing & wonderful holiday!
You will still be responsible for the returning rental order, even if you are away and have appointed a Delegated Point Person to oversee these tasks. We will need to finalize your account in the event that there are missing/broken items or additional fees are owing. The last thing we want to do is bombard you with communications while you are on your honeymoon.
- You will need to inform us on who your delegated point person is and provide us with the necessary contact information for this person.
- We will need to know if you would prefer us to communicate with you or your Delegated Point Person while finalizing your account and if items are missing/broken or additional fees are owing.
- If additional fees are needing to be applied to your account, we will run the credit card on file and provide you with a detailed email on the additional fees being applied and why.
CAN YOU DROP THAT OFF/PICK THAT UP FOR ME THE NEXT TIME YOU’RE IN TOWN?
This request comes in quite often. Unfortunately, the answer is no for the following reasons:
- WHAT WE DO FOR ONE, WE MUST DO FOR ALL. As you can imagine when we have 30+ weddings and events going on throughout the year, this request becomes quite problematic.
- WE HAVE TO PAY OUR STAFF. With these requests, we still need to pay our staff to preform these tasks. We do offer delivery & pickup/collection services at reasonable rates, or you are more then welcome to book an appointment to come to the showrooms to gather/return items. Payments can be made online through our website, or via an e-Transfer for your convenience.
Thank you for understanding!
WHAT ARE FOCAL POINTS AND WHY ARE THEY IMPORTANT?
Focusing on building focal points is a great way to keep your budget in check. Instead of spreading your budget too thin by trying to decorate the entire venue location, pick specific areas and do them up right.
Here is a list of focal points you might want to take into consideration:
- Grand entrances
- Ceiling & lighting treatments
- Backdrops & perimeter draping
- Soft seating & photo booth areas
- Bar & cocktail locations
- Food & dessert tables
- Head tables & guest tables
- Gifts & cards area
- Signing table
- Aisleways & altar
- Dance floor & DJ/band location
- Activities & entertainment areas
- Snacks & refreshment stations
- Guest speaker placement
- Interactive displays – such as, photos collages and slide shows presentations
- Stationary & Signage
For more details on this topic, please take a look at our blog post titled Budget Savvy Tips – Focal Points
