All rentals are booked on a first come first served basis. To ensure you will have your favorite items available, booking as early as possible is best.
A reservation fee will be required to hold your selected items, and is non-refundable in the event of cancellation. This fee will be applied towards your final rental total.
A 25% reservation fee will be required upon booking to hold your selection, and is non-refundable in the event of cancellation.
This fee will then be applied towards your final rental total. If your event is less than 2 weeks away then full payment is required.
Your final payment is due 2 weeks before your event and is non-refundable in the event of cancellation.
PAYMENT OPTIONS: We are equipped with the SQUARE which allows us to take Debit, Visa, and MasterCards. We also accept cash and Etransfers.
We understand that guest numbers can change without notice, so we have the following policies in place to assist in this situation.
ADDING OF ITEMS: Additional items may be added to your order up until 1 business day before pick up or delivery, and are subject to availability.
REDUCTION OF ITEMS: A reduction of items can be made ONCE, up to 20% of the original order per item grouping, within one week before the event date.
Any additional reductions will be subject to a 50% cancellation penalty plus taxes.
In the event of broken, damaged, lost or stolen items while in your possesion, you will be required to pay full replacement costs including taxes.
Please contact us immediately in the off chance that items are missing, broken or not working properly upon receiving your décor.
We will do our best to accommodate your needs, or credit your account.
We do require a valid credit card or cash sum before your order is released into your possession, as we do charge for badly soiled, broken, damaged or missing merchandise, including packing materials.
Damage deposits will be returned within 10 business days upon inspection of the returned decor.
HOW LONG IS THE RENTAL DURATION?
Rentals are based on a 3 day rental period, Friday to Sunday. Some exceptions are made for early pick up & late drop-off, but must be arranged in advance.
If you are requiring a longer rentals term, please contact us for a quote.
We offer both services for your convenience. Delivery and/or pick up service is available at reasonable rates.
Pick up & return is located at #3041 Big Lake Road, Big Lake Ranch, BC, Canada
Please feel free to contact us for a quote. Pricing is dependent on rental order size, vehicle required (car, truck, truck & trailer), and location.
This service is a curb side delivery, from our door to your location of choice (ie.) Home or Event Site.
We require someone to be present at the location to sign for the delivery. Please let us know if there are stairs, gates, pets or special instructions, and this will be factored into your quote at time of booking.
For your order to be picked up, it must be neatly stacked at the original delivery location. Penalty fees will be charged if we are required to wait or if we have to pack-up decor on your behalf.
SET UP OR TAKE DOWN: If you require set up or take down, these services are available for an additional cost, and need to be arranged a head of time.
The following information are examples of client responsibilities while using our décor pieces. Further instructions will be outlined on your invoice and rental agreements in greater detail.
The renting party is responsible for the rented merchandise from the time of pickup / delivery until the goods are returned.
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