The Fine Details: - Rental Policies, Procedures & FAQ's

How Soon Should I Reserve?

All rentals are booked on a first come first served basis. To ensure you will have your favorite items available, booking as early as possible is best.

A reservation fee will be required to hold your selected items, and is non-refundable in the event of cancellation. This fee will be applied towards your final rental total.

How & When Do I Pay?

A 25% reservation fee will be required upon booking to hold your selection, and is non-refundable in the event of cancellation. 


This fee will then be applied towards your final rental total. If your event is less than 2 weeks away then full payment is required. 


Your final payment is due 2 weeks before your event and is non-refundable in the event of cancellation.


PAYMENT OPTIONS: We are equipped with the SQUARE which allows us to take Debit, Visa, and MasterCards. We also accept cash and Etransfers.

What happens If I Need to Change My Order Amount?

We understand that guest numbers can change without notice, so we have the following policies in place to assist in this situation.


ADDING OF ITEMS: Additional items may be added to your order up until 1 business day before pick up or delivery, and are subject to availability.


REDUCTION OF ITEMS: A reduction of items can be made ONCE, up to 20% of the original order per item grouping, within one week before the event date.


Any additional reductions will be subject to a 50% cancellation penalty plus taxes.

What Happens If Items Are Broken, Lost or Stolen?

In the event of broken, damaged, lost or stolen items while in your possesion, you will be required to pay full replacement costs including taxes.


Please contact us immediately in the off chance that items are missing, broken or not working properly upon receiving your décor.  


We will do our best to accommodate your needs, or credit your account.

Is a Damage Deposit Required?

We do require a valid credit card or cash sum before your order is released into your possession, as we do charge for badly soiled, broken, damaged or missing merchandise, including packing materials.


Damage deposits will be returned within 10 business days upon inspection of the returned decor.






HOW LONG IS THE RENTAL DURATION?


Rentals are based on a 3 day rental period, Friday to Sunday. Some exceptions are made for early pick up & late drop-off, but must be arranged in advance.


If you are requiring a longer rentals term, please contact us for a quote.

How Does Pick-Up & Delivery Work?

We offer both services for your convenience. Delivery and/or pick up service is available at reasonable rates.


Pick up & return is located at #3041 Big Lake Road, Big Lake Ranch, BC, Canada 


  • PICKUP & RETURN: Pick up is between 8am - 1pm the day before the event, and return is between 8am - 1pm the day after the event, unless special arrangements have been made in advance.
  • DELIVERY AND / OR PICK UP: Arrangements for delivery and pick up must be made one week in advance before your event takes place,  and be paid up front.


Please feel free to contact us for a quote. Pricing is dependent on rental order size, vehicle required (car, truck, truck & trailer), and location.


This service is a curb side delivery, from our door to your location of choice (ie.) Home or Event Site.


We require someone to be present at the location to sign for the delivery. Please let us know if there are stairs, gates, pets or special instructions, and this will be factored into your quote at time of booking. 


For your order to be picked up, it must be neatly stacked at the original delivery location. Penalty fees will be charged if we are required to wait or if we have to pack-up decor on your behalf.


SET UP OR TAKE DOWN: If you require set up or take down, these services are available for an additional cost, and need to be arranged a head of time.

Client Responsibilities for Returning Merchandise

What are My Responsibilities For Returning Merchandise?

The following information are examples of client responsibilities while using our décor pieces. Further instructions will be outlined on your invoice and rental agreements in greater detail. 


The renting party is responsible for the rented merchandise from the time of pickup / delivery until the goods are returned.

  • Please ensure all merchandise is protected and secure from weather, vandalism and theft while in your possession.
  • Make certain all packing materials are kept with the original packing containers. Missing containers & materials will result in additional charges.
  • Please repack rental merchandise the same way in which it was received, in its original packing materials, and return to place of origin. This includes, but not limited to: winding lights, folding draping material, applying zip ties or pipe cleaners to prevent tangling, wrapping items to prevent breakage, etc.
  • All linens, draping materials, glassware, serving dishes, and utensils should be free of food, confetti, garbage, zip ties, pins and so forth.
  • Linens should be dry (to prevent mildewing), free of confetti, wax food and garbage, and placed in the linen bags for cleaning or dry cleaning services.


  • When customizing your chalk art signs, please only use WET ERASE chalk art pens. The use of crayons or pencil crayons will result in having to repaint the signs, and will be charged accordingly.


  • Silk floral arrangements CANNOT get wet as the colors will bleed. Please keep out of the rain and away from sprinklers.